Welcome to the NC Cardinal Support Center. If you are a staff member at a NC Cardinal Member Library you may submit a help ticket via this portal.

Please provide as much information as you can, like barcodes, TCN, times, user names, error codes, etc. Attach any documents that may show errors or issues. This will allow us to serve you more efficiently.

Please only mark your request as Urgent if your system is down, you have complete loss of searching or circulation, or complete loss of other functionality.

Knowledge Tags


$9  /  007  /  020  /  245$h  /  360 Resource Manager  /  856 tag  /  9XX fields  /  AACR2  /  ABLE  /  abridged  /  account  /  Accounts  /  acquisitions  /  acquisitions administration  /  add request  /  Administration Console  /  Advance Reader Copy  /  advanced search  /  aggregate  /  ARC  /  assessment  /  attributes  /  audio  /  audiobooks  /  audiovisual  /  author  /  authorities  /  autograph  /  autorenewal  /  bar chart  /  barcode  /  barcode ranges  /  barcodes  /  basic search  /  basic upload  /  batch  /  batch import  /  Bibliographic Cataloging  /  bibliographic record  /  bibliographic search  /  billing  /  bind  /  binding  /  blanket invoice  /  Blu-Ray  /  Blu-ray/DVD combo  /  bookable resource  /  booking  /  books  /  Branding Options  /  brief records  /  bug  /  bug fixes  /  bugs  /  call number  /  call number record  /  cancel reservation  /  capture resources  /  Cardinal match  /  catalog search  /  cataloging  /  Cataloging Best Practices  /  Cataloging Committee  /  Cataloging Forum  /  cataloging structure  /  cataloging workflow  /  CD  /  Centralized Report Templates  /  Check in modifier  /  checklist  /  checkout  /  circulate  /  circulation  /  circulation modifier  /  claiming  /  classics  /  Client Center  /  clone  /  closed dates  /  Closed Dates Editor  /  collection development  /  content creator  /  copy editor  /  copy record  /  copy status  /  copy status id  /  copy template  /  cover image  /  create session  /  credit card  /  currency types  /  Custom Date Range  /  Custom Links  /  damaged  /  data type  /  Database Management  /  default upload settings  /  delete item  /  delete queue  /  delete record  /  delete volume  /  deleting resources  /  Dewey  /  diacritics  /  display issues in OPAC  /  distributor  /  donation  /  download  /  duplicate records  /  DVD  /  e-resources  /  edit item  /  edit report  /  edit volume  /  edition  /  electronic invoice  /  electronic media  /  electronic orders  /  electronic resources  /  email  /  email address  /  emergency closing  /  Evergreen 3.1  /  Evergreen 3.3  /  Evergreen 852 profile  /  Evergreen conference presentation  /  Excel  /  existing template  /  favicons  /  federated search  /  fiction  /  fictional author  /  fines  /  Firewall  /  fixed fields  /  flowchart  /  folder name  /  folders  /  form  /  format icons  /  formulas  /  fund tags  /  funding sources  /  funds  /  genre/form terms  /  gift  /  glossary  /  GMDs  /  go live  /  Governance Committee  /  grace days  /  group serial issues  /  hardback  /  hardcover  /  Hatch  /  Header Options  /  holdable  /  holdings  /  holdings code  /  holdings import profiles  /  holdings maintenance  /  holds  /  holidays  /  Hopeless Holds video  /  hostname  /  icons  /  illustrator  /  import holdings  /  import queue  /  import records  /  in memoriam  /  Individual titles  /  invoice  /  ISBD  /  ISBN  /  issues  /  item attributes  /  Item Cataloging  /  item record  /  item template  /  item type  /  items out  /  Keyword Search  /  kit  /  known issues  /  large print  /  large type  /  latency  /  Launchpad  /  lcgft  /  LCSH  /  library hours  /  Library of Congress  /  Library Settings  /  line items  /  links  /  lists  /  log out  /  login  /  login access account  /  login access manager  /  login account  /  login screen  /  Logos  /  lost items  /  magazine  /  managing funds  /  MARC  /  MARC order upload form  /  MARC records  /  MARC tags  /  MARC templates  /  Marketing  /  match set  /  matching record  /  merge/overlay profile  /  merging  /  MFHD  /  migration  /  monograph parts  /  monograph parts labels  /  mp3  /  multi-card policy  /  music  /  my folders  /  NC Cardinal staff  /  network  /  new copy  /  new features  /  non-aggregate  /  nonfiction  /  numeric mode  /  OCLC  /  offline  /  offline mode  /  offline transactions  /  on-order  /  OPAC  /  OPAC carousel  /  OPAC visible  /  Open Library  /  operators  /  ordering  /  organizational unit  /  original cataloging  /  output  /  output type  /  owning library  /  Page Title  /  pagination  /  paperback  /  patron credit  /  patron group  /  patron training  /  patrons  /  payment  /  periodical  /  Permission group  /  permissions  /  physical characteristics wizard  /  pick up  /  place purchase request  /  Playaway  /  PO  /  policy  /  port  /  pre-cat  /  pre-cataloged item  /  prediction pattern template  /  predictions  /  print size  /  print templates  /  printing  /  process transactions  /  providers  /  publisher  /  pull list  /  purchase order  /  purchase request  /  questions  /  RDA  /  rebarcoding  /  receipt templates  /  receipts  /  receive items  /  receiving  /  record collision  /  record matching  /  record options  /  records  /  recurring report  /  regular print  /  relationship designators  /  release notes  /  rename folder  /  renew  /  renewals  /  rental  /  report definition  /  report output  /  reports  /  reports folder  /  reports video  /  reservation  /  reservations return  /  resource attributes  /  resource sharing  /  resource types  /  resources  /  retarget hold  /  RFID  /  routing  /  routing list  /  search  /  search catalog  /  search format  /  search tips  /  search video  /  selection list  /  selection lists  /  self checkout  /  serials  /  serials administration  /  serials module  /  series  /  series statement  /  set  /  settings  /  shared folders  /  shared login accounts  /  shelving location  /  SIP  /  SLAM  /  snow day  /  Social Security Number  /  source  /  special issues  /  spine labels  /  SSN  /  staff training  /  standalone interface  /  sticky settings  /  Student Access  /  subject headings  /  subscription  /  Summon  /  Summon Discovery  /  Summon Search  /  System Login Access Manager  /  tabular  /  target for hold  /  technology  /  template  /  template editor  /  test database  /  timeline  /  title record  /  transfer item  /  transfer template  /  transfer volume  /  transform  /  translator  /  troubleshooting  /  unabridged  /  Undelete  /  upload options  /  upload settings  /  upload transactions  /  Using Java Script  /  vendor  /  video  /  view invoice  /  view report instance  /  volume  /  volume record  /  Vox  /  web client  /  White Screen of Death  /  workflow  /  working locations  /  workshop slides  /  workstation  /  XUL staff client  /  Z39.50  / 

Knowledge Book Pages Rated Most Helpful


Cataloging Best Practices ~ Cataloging Permission Requirements
Administration Manual for Libraries ~ Creating a New Login Access Account
Cataloging Best Practices ~ RDA vs AACR2
Offline Transactions ~ Managing Offline Transactions Video
Administration Manual for Libraries ~ Purpose of Login Access Accounts
Administration Manual for Libraries ~ Transferring Report Templates
Administration Manual for Libraries ~ Transferring Item Templates
Cataloging Best Practices ~ Add Volumes
Cataloging Best Practices ~ Bibliographic Cataloging Assessment
Administration Manual for Libraries ~ Credit Card Payment Options