Welcome to the NC Cardinal Support Center. If you are a staff member at a NC Cardinal Member Library you may submit a help ticket via this portal.

Please provide as much information as you can, like barcodes, TCN, times, user names, error codes, etc. Attach any documents that may show errors or issues. This will allow us to serve you more efficiently.

Please only mark your request as Urgent if your system is down, you have complete loss of searching or circulation, or complete loss of other functionality.

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Knowledge Book Pages Rated Most Helpful


Cataloging Best Practices ~ Cataloging Permission Groups Transition
Administration Manual for Libraries ~ Creating a New Login Access Account
Offline Transactions ~ Managing Offline Transactions Video
Administration Manual for Libraries ~ Purpose of Login Access Accounts
Administration Manual for Libraries ~ Transferring Report Templates
Administration Manual for Libraries ~ Transferring Item Templates
Cataloging Best Practices ~ RDA vs AACR2
Cataloging Best Practices ~ Add Volumes
Cataloging Best Practices ~ Bibliographic Cataloging Assessment
Cataloging Best Practices ~ Cataloging Workflow