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Home → Resource Sharing → Resource Sharing Documentation → Cardinal Primary and Secondary Library Contacts

3.1. Cardinal Primary and Secondary Library Contacts


Who To Contact Regarding Resource Sharing Issues

See this information in a dynamic tool built by Kenneth Odom of Rutherford County:

https://datastudio.google.com/reporting/14c618fa-327d-4651-937d-8310c78e6ba5

These Cardinal contacts are to assist with any issues that may occur within a library system (how to handle damaged items, patron issues, etc.)

Library System Contact Person Phone Number Email Library Position Contact
Alexander Zachary Mull 828.632.4058 zmull@alexandercountync.gov Library Assistant Primary
  Laura Crooks 828.632.4058 lcrooks@alexandercountync.gov Director Secondary
AMY Regional Jamie McCabe 828.682.4476 amybookmobile@gmail.com Bookmobile/Outreach Librarian Primary
  Wayne Edwards 828.682.2600 wayne@amyregionallibrary.org Branch Manager Secondary
Appalachian Regional Nicole de Bruijn 336.838.2818 x239 ndebruijn@arlibrary.org Tech Services / Resource Sharing Primary
  Ryan Church 336.838.2818 x233 rchurch@arlibrary.org Tech Services  Secondary
BHM Regional Alice Foye 252.946.6401 x12 afoye@bhmlib.org Tech Services Coordinator Primary
  Mary Tankard 252.946.6401 x13 mtankard@bhmlib.org Tech Services Assistant Secondary
Bladen Agnes McCall  910.862.6992  amccall@bladenco.org Assistant Director Primary
  Elizabeth Hines  910.862.6789  ehines@bladenco.org Library Assistant III Secondary
Braswell Lakesha Joyner 252.442.1951 x253 ljoyner@braswell-library.org Circulation Services Manager Primary
  Timothy Thompson 252.442.1951 x222 trthompson@braswell-library.org Library Assistant Secondary
Brown Teresa Patti 252.946.4300 tpatti@washingtonnc.gov Circulation Supervisor Primary
  Kimberly Davenport 252.946.4300 kdavenport@washingtonnc.gov Library Services Coordinator Secondary
Buncombe Tammy Silver 828.250.4719 Tammy.Silver@buncombecounty.org Tech Services Primary
  Cheryl Middleton 828.250.4755 cheryl.middleton@buncombecounty.org Branch Manager / Trainer Secondary
Burke Devin DeCanio 828.874.2421 devin.decanio@burkenc.org Library Assistant Primary
  Page Andersen 828.874.2421 pandersen@bcpls.org Branch Manager Secondary
Caldwell Cory Ledford 828.757.1270 cledford@caldwellcountync.org Tech Services Staff Primary
  Susan Clark 828.757.1276 sclark@caldwellcountync.org Technical Services Librarian Secondary
Carteret Mary Wilson 252.648.7725 mary.wilson@carteretcountync.gov Technical Services Supervisor Primary
  Pamela Clark 252.648.7725 pamela.clark@carteretcountync.gov Circulation Technician Secondary
Caswell Doris Hyler 336.694.6241 dhyler@caswellcountync.gov Circulation Supervisor Primary
  Jackie Jones 336.694.6241 jjones@caswellcountync.gov Adult Services Secondary
Clayton Mel Poole 919.553.5542 x6212 mpoole@townofclaytonnc.org Circulation Supervisor Primary
  Gabe Johnson 919.553.5542 x6206 gjohnson@townofclaytonnc.org Catalog Librarian Secondary
Cleveland  Adriene Jones 704.487.9069 x139 Adriene.Jones@clevelandcountync.gov Adult Services Manager Primary
  Wright Adams 704.487.9069 x223 wadams@ccml.org Director Secondary
Cooley Amanda Yetter 252.459.2106 x425 amanda.yetter@townofnashvillenc.gov Library Director Primary
  Otis Chancey 252.459.2106 Otis.Chancey@townofnashvillenc.gov Library Assistant Secondary
Cumberland Khadijah Jones 910.483.7727 x1309 kjones@cumberlandcountync.gov MOS Administrative Support Specialist Primary
  Krysti Thomas 910.483.7727 x1356 kthomas@cumberlandcountync.gov    Secondary
Davidson Joy Cecil-Dyrkacz 336.242.2941 Joy.Cecil-Dyrkacz@DavidsonCountyNC.gov  Tech Services Manager                     Primary
  Kimberly Steelman 336.242.2940 Kimberly.Steelman@davidsoncountync.gov Tech Services Assistant Secondary
Davie Derrick Wold 336.753.6034 dwold@daviecountync.gov Director Primary
  Ashlyn O'Brien 336.753.6036 aobrien@daviecountync.gov Customer Service Supervisor Secondary
Duplin Esbeidi Borja 910.296.2117 esbeidi.borja@duplincountync.com Cataloger Primary
  Jacob Simpson 910.293.4664 jacob.simpson@duplincountync.com Library Assistant Secondary
Farmville Candis Wiilliams 252.753.3355 cwilliams@farmvillenc.gov Library Technician Primary
  Angie Bates 252.753.3355 abates@farmvillenc.gov Director Secondary
Fontana Regional Diann Ball 828.488.2382 x121 dball@fontanalib.org Regional Office Manager Primary
  Donna Rowland 828.488.2382 x126 drowland@fontanalib.org Local Admin/Finance Assistant Secondary
Forsyth Kathryn Nesbit 336.703.3048 nesbitk2@forsyth.cc Tech Services Primary
          Secondary
Franklin Wayne Hunt 919.496.2111 whunt@franklincountync.us Assistant Library Director Primary
  Ann Wells 919.496.2111 awells@franklincountync.us Library Tech II / Resource Sharing Secondary
GHL/State Library of NC Velappan Velappan 919.814.6821 velappan.velappan@ncdcr.gov Collection Unit Manager Primary
  Jennifer Davison 919.814.6810 Jennifer.Davison@ncdcr.gov Head, Content Management and Access Branch Secondary
Gibsonville Jessica Arnold 336.449.6455 jarnold@gibsonville.net Library Director Primary
  Ashley Frost 336.449.6455 afrost@gibsonville.net Collection, Circulation and Admin. Backup Secondary
Granville Amy Humphries 919.693.1121 amy.humphries@granvillecounty.org Head of Technical Services Primary
  Lydia Fontenelle 919.693.1121 lydia.fontenelle@granvillecounty.org     PT Tech Services Assistant Secondary
Halifax Barb Valdes 252.583.3631 bav1968@gmail.com Branch Manager / Tech Services Manager Primary
  Cheryl Brown 252.583.3631 ckbrown0929@gmail.com Library Associate Secondary
Harnett William Coberly 910.893.3446 wcoberly@harnett.org Circulation Manager Primary
  LaShauna Williams 910.893.3446 lwilliams@harnett.org Resource Sharing Coordinator Secondary
Haywood  Caroline Roten 828.356.2518 Caroline.Roten@haywoodcountync.gov Assistant Library Director Primary
  Shane Green 828.356.2513 Shane.Green@haywoodcountync.gov Resource Sharing Manager Secondary
Henderson Juliet Lambert 828.697.4725 x2316 jlambert@hendersoncountync.gov Library Technician Primary
  Forrest Tate 828.697.4725 x2324 ftate@hendersoncountync.gov Library Technology Specialist Secondary
Iredell Brandi Grubb 704.878.3090 x8806 brandi.grubb@co.iredell.nc.us Library Program Specialist Primary
  Tayler Kiser 704.878.3090 x2407 tayler.kiser@co.iredell.nc.us Library Assistant Secondary
Johnston Hannah Sitter 984.230.4885 hsitter@pljcs.org Circulation Supervisor Primary
  Johnnie Pippin 919.934.8146 jpippin@pljcs.org Library Director Secondary
Lee Beth List 919.718.4665 x5488 blist@leecountync.gov Director Primary
  Jeremy Mullins 919.718.4665 jmullins@leecountync.gov Circulation and Administrative Supervisor Secondary
McDowell Kirsten Reel 828.652.3858 kreel@mcdowellpubliclibrary.org Circulation Manager Primary
  Lisa Burgess 828.652.3858 lburgess@mcdowellpubliclibrary.org Resource Sharing Coordinator Secondary
Madison Billie Chandler 828.649.3741 bchandler@madisoncountync.gov Branch Manager Primary
  Shawna Bryce 828.689.5183 sbryce@madisoncountync.gov Branch Manager Secondary
Mauney Christina Martin 704.739.2371 x2577 Christina.Martin@mauneylibrary.org Library Services Manager Primary
  Trey Ross   Trey.Ross@mauneylibrary.org Senior Library Assistant Secondary
Nantahala Regional Trudy Morrow 828.837.2025 tmorrow@nantahalalibrary.org Bookmobile Branch Manager Primary
  Melissa Barker 828.837.2417 mbarker@nantahalalibrary.org Murphy Public Library Branch Manager Secondary
Neuse Regional Sarah Sever 252.527.7066 x134 ssever@neuselibrary.org Library Services Manager Primary
  Charlene Sanderson 252.527.7066 x148 csanderson@neuselibrary.org Circulation Supervisor Secondary
Northwestern Regional Sunnie Prevette 336.835.4894 sprevette@nwrl.org Branch Supervisor/Technology Supervisor Primary
  Tonya Triplett 336.835.4894 ttriplett@nwrl.org Processing Technician Secondary
Onslow Kathleen Grasser 910.455.7350 kathleen_grasser@onslowcountync.gov Head of Public Services Primary
  Senatra Spearmon 910.455.7350 x1417 senatra_spearmon@onslowcountync.gov Adult Services Librarian Secondary
Perry Kenya Allen 252.438.3316 x244 kallen@perrylibrary.org Technical Services Assistant Primary
  Patti McAnally 252.438.3316 x232 pmcanally@perrylibrary.org Director Secondary
Person Amber Carver 336.330.2298 acarver@personcountync.gov Library Technician Primary
  Nikki Scoville 336.330.2294 nscoville@personcountync.gov Adult & Reference Librarian Secondary
Polk Alan Smith 828.894.8721 x285 asmith@polklibrary.org Public Services Manager Primary
  Marcie Dowling 828.894.8721 x281 mdowling@polklibrary.org Director Secondary
Rockingham Rebecca Smith 336.623.3168 rsmith@co.rockingham.nc.us Reference Librarian Primary
  Rhonda Hooker 336.548.6553 rhooker@co.rockingham.nc.us Reference Librarian Secondary
Rutherford Stephanie Long 828.287.6396 stephanie.long@rutherfordcountync.gov Circulation Manager Primary
  April Young 828.287.6117 april.young@rutherfordcountync.gov Library Director Secondary
Sampson Erin Heath 910.592.4153 eheath@sampsonnc.com Information Services Associate Primary
  Kelsey Edwards 910.592.4153 kedwards@sampsonnc.com Library Director Secondary
Sandhill Bonita Collins 910.997.3388 bonita.collins@srls.info Director of Technical Services Primary
  Nicole Jones 910.997.3388 nicole.jones@srls.info Resource Sharing Secondary
Scotland Ann Locklear 910.276.0563 x7 annlocklear@scotlandcounty.org Assistant to Director Primary
  Leon Gyles 910.276.0577 lgyles@scotlandcounty.org Director Secondary
Stanly Sara Hahn 704-986-3766 shahn@stanlycountylibrary.org Director Primary
  Ashley Flair 704-986-3764 aflair@stanlycountylibrary.org Circulation Manager Secondary
Transylvania Derek Nelson 828.884.3151 x1802 derek.nelson@transylvaniacounty.org Circulation Primary
  Robert Fleming 828.884.3151 x1822 robert.fleming@transylvaniacounty.org Resource Sharing / Shipping Secondary
Warren Christy Bondy 252.257.4990 x 1050 christybondy@warrencountync.gov Library Director Primary
  Terry Alston 252.257.4990 x1050 terryalston@warrencountync.gov Library Technical Assistant Secondary
Wayne Tamara Baltazar 919.299.8105 x8010 tamara.baltazar@waynegov.com Tech Services Supervisor Primary
           
State Library Benjamin Murphy 919.814.6797 benjamin.murphy@ncdcr.gov NC Cardinal Program Manager  

How To Handle When One of Your Users Loses an Item from Another Library

The following instructions have been provided by member libraries as a quick reference for other member libraries in the event of a patron damaging or losing an item borrowed through resource sharing. These specific instructions are intended to supersede the more general instructions provided here in the Resource Sharing Best Practices. In cases where specific instructions have not been provided, you may follow the Resource Sharing Best Practices.

It is recommended that even when a library has provided specific instructions you still contact them directly beforehand as a courtesy.

ALEXANDER

Replacement copies are fine with us. New or used in good condition. We would prefer to communicate library to library, but we're flexible.

AMY

AMY Regional Library will gladly accept gently used or new copies of the same ISBN. Please have a staff member email Jamie McCabe at amybookmobile@gmail.com

ARL

In the spirit of the “your sandbox, your rules” that apply to the rest of the various circulation processes, we are comfortable with whatever works best for the circulating system but would appreciate someone contacting us first with the information on the lost/damaged item so we can get it deleted and giving us a heads up if a new copy is being sent.

BHM

BHM Regional would prefer the option of a replacement copy, as long as it has the same ISBN and is new. It would also be great if the borrowing library would either call or send an email to one of the resource sharing team to let us know that a replacement copy is coming and the barcode number on the lost item.

BLADEN

 

BRASWELL

Call us to discuss

BROWN

Brown would prefer the library system contact us first. We accept new or like new replacement items but the ISBN must be the same. However, if items are very old and therefore difficult to find, we would like to discuss alternative solutions.

BUNCOMBE

Replacement copy preferred (new copy, same ISBN). Circulating library should contact owning branch to discuss specifics and to keep apprised of the situation (i.e. patron chose to pay; or replacement on the way)

BURKE

No replacements. Please have patron contact us at fines@bcpls.org or contact Page Andersen at 828-874-2421 or 828-764-9283.

CALDWELL

We prefer a replacement, as long as it is the same ISBN and in new condition. We also appreciate the library notifying us to let us know of the situation. If any other issue comes up, please call or email our resource sharing contacts.

CARTERET
Please have your resource sharing primary/secondary contact person email Carteret's primary/secondary contact person so we can discuss the best solution. In general, we are open to a replacement copy if it is the same ISBN and in new condition.
CASWELL

 

CLEVELAND

At Cleveland, we'd prefer that the patron be put in contact with us, and the circulating library staff contact us (preferably through email) and let us know about the issue.

COOLEY
Call us to discuss. Definitely email us to let us know that the item has been marked as lost. Allow the payment of the lost item to be paid for at the location where patron loaned item/let library know item was lost.
CUMBERLAND

In the spirit of the “your sandbox, your rules” that apply to the rest of the various circulation processes, we are comfortable with whatever works best for the circulating system but would appreciate someone contacting us first with the information on the lost/damaged item so we can get it deleted and giving us a heads up if a new copy is being sent.

DAVIDSON

New replacements are accepted - must have same ISBN or be the same type (hardback vs. paperback). Library staff should contact Resource Sharing Contacts by email to notify of a replacement being sent.

DAVIE

 

DUPLIN

We will accept a new copy with the same ISBN, when the book is lost we would like a notification sent to us at: esbeidi.borja@duplincountync.com to mark the book in our catalog as missing/lost. If you have any question you can contact us through the previous email or call us at 910-296-2117.

FARMVILLE

I would like them to notify us so that we can mark the book lost and charge the patron for the cost of the book.

FONTANA

 

FORSYTH

Will take new or like new replacements. Staff can contact resource sharing contact with questions. Include Cardinal resource sharing note with replacement item.

FRANKLIN

Replacements are OK, as long as it has the same ISBN. Book can be used if in good shape

GRANVILLE

Borrowing library/system to please call/email resource sharing contact to discuss. Replacements are OK, as long as it has the same ISBN. Book must be new.

HALIFAX

Replacements are OK, as long as it has the same ISBN. Book must be new. Only want to deal with loaning library not patron.

HARNETT

Replacements are OK, as long as it has the same ISBN. Book must be new. Communication library to library, Circulating library contacts owning library for details.

HAYWOOD

We do not take replacements for lost items, we would prefer that once an item is paid for the borrowing library let RS contact person know. We can then re-order the item.

HENDERSON

Replacements are preferred. Must be same ISBN, must be new condition.

IREDELL

Replacements are OK, as long as it has the same ISBN. Book can be used if in good shape. I would like to be informed about it so I know to look for the book.

JOHNSTON

New replacements preferred (same ISBN). Will accept like-new replacement if out of print. Include RS Note with replacement item; no need to contact.

LEE

Call us to discuss. Refer the patron to us. Replacements are accepted with same ISBN and new condition.

MADISON

MCPLs will accept replacement copies with same ISBN in like-new condition. We prefer that the patron contact us at 828-649-3741 to discuss.

MAUNEY

We do not take replacements.

MCDOWELL

Prefer a replacement copy, new or like new, with the same ISBN number. Library to library communication is fine.

NANTAHALA
 
NEUSE
Neuse does not accept replacement copies. Once a book has been paid for we appreciate the correspondence from the borrowing library so that we can decide to reorder or not.
NORTHWESTERN
If our items are lost or damaged, Northwestern Regional Library prefers a replacement with the same ISBN and in new condition. Also, we prefer contacting Sunnie Prevette at the Regional office, preferably by email. When sending the replacement item, please include a note.
ONSLOW
Please call or email us to discuss.
PERRY

 

PERSON

Person does not accept replacements unless approved by our director. We appreciate having our resource sharing contact notified about lost, damaged, or claims returned materials.

POLK

Replacements are OK, as long as it has the same ISBN. Item must be new.

ROCKINGHAM
I would like the item replaced if possible first. If not able to do this, patron is to be charged the cost of the book to their account. I would also like contact from the library that is collecting on the incident.
RUTHERFORD

Have patron contact owning library. Replacements are acceptable, as long as they are new with the same ISBN as missing copy.

SAMPSON
Replacement copy is preferred (same ISBN). New copy is preferred but will accept like new replacements due to the age of some material. Communication library to library, Circulating library contacts owning library for details. Include Cardinal RS note with replacement copy.
SANDHILL
Replacements are OK, as long as it has the same ISBN. Book can be used if in good shape.
SCOTLAND

At Scotland County Memorial Library, we would rather have contact between library staff only (email is best); replacements are fine as long as the ISBN is the same and the book is in new or like new condition; if the patron chooses to pay they can do so at their circulating library, and we will decide whether or not we want to replace the book.

STANLY

 

TRANSYLVANIA

Transylvania does not offer to accept replacements for lost items. We appreciate having our resource sharing contact notified about lost, damaged, or claims returned materials.

WAYNE

Call us to discuss. Replacements are OK, as long as it has the same ISBN. Book preferred new, but can be used if in good shape.

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