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2.3. If You Use Hatch
Last Updated 05/16/2023
Why Hatch?
As it is now, the Evergreen web client for 3.1 stores some of your settings and customizations temporarily in the web browser’s “cache.” This is sort of like the short term memory of your web browser. Occasionally, you may need to clear the cache (like when you clear your cookies or browsing history), which results in your customizations for the Evergreen web client disappearing. When you clear the cache, you’ll need to re-register your workstation, your receipt printer customizations will revert to stock and any column configurations you’ve changed (order, sorting, size, etc.) will go back to their default settings.
Hatch To The Rescue
Hatch is a browser plug in that is designed to allow you to save your settings for things like workstation setting, receipt templates and column configurations on your local machine and restore them if needed.
How to Install, Activate and Enable Hatch
Ensure that you have the up-to-date Java Runtime Environment. Hatch requires the Java Runtime Environment (JRE) version 1.8 or higher. If you are unsure which version you have, view your computer's list of programs. Download the latest version of Java if you don't have it or your version is out of date.
Download and Install the Hatch browser plug in. Look for: Web Staff Client Extension (“Hatch”).
Enable Hatch in Chrome
When you open Chrome, it should recognize that you have the new Hatch Extension installed and prompt you to enable it, but if it does not, you may need to manually enable it:
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Locate the three-dot menu in the top right of the browser window.
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Select More Tools from that menu. This will open a sub-menu.
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Select Extensions from the sub-menu.
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Enable the Hatch Native Messenger by clicking the slider.
When the Hatch extension is enabled for your browser, you will see a small yellow icon in the top-right corner of the browser.
Enable Hatch in Evergreen
Administration > Work Station > Print / Storage Service ("Hatch")
- Log into the Evergreen Staff Client.
- Select Workstation from the Administration menu.
- Click on Print Service ("Hatch") from the Workstation administration splash page.
- Check the box to Use Hatch for Printing.
Setting Up Your Printers After Installing Hatch
For more details on setting up your receipt printers, check out the Setting Up Your Receipt Printers section in this Knowledge Book.
From the Workstation Administration splash page, select Printer Settings. There are multiple tabs on this page. You will need to make changes on several of them depending on which type of printing you will be setting up.
Default Tab
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Set Printer to go to your laser printer.
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Ensure that Paper Type is set correctly.
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Adjust any other settings as you wish.
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Click Apply Changes.
Receipt Tab
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Set Printer to go to your receipt printer.
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Ensure that your Paper Type is set to Roll Paper 80 x 297 mm (or whichever roll size your receipt printer uses).
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Set Automatic Margins to HARDWARE_MINIMUM.
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Click Apply Changes.
Label Tab
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Set Printer to go to your label printer.
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Ensure that your Paper Type is set to the appropriate type.
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Set Automatic Margins to HARDWARE MINIMUM.
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Click Apply Changes.
Mail Tab
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Set Printer to go to whichever printer you wish to print mailing addresses to (this may be a laser printer, label printer, or receipt printer, depending on your local configuration).
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Set Paper Source appropriately (i.e., if using envelopes in a laser printer, choose Manual).
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Set the Paper Type appropriately.
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Set the Page Orientation appropriately (relevant if printing to something such as an envelope).
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Click Apply Changes.
Offline Tab
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Set Printer to go to your receipt printer.
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Ensure that your Paper Type is set to Roll Paper 80 x 297 mm (or whichever roll size your receipt printer uses).
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Set Automatic Margins to HARDWARE_MINIMUM.
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Click Apply Changes.
Force Printer Context
If your receipts appear to be printing to the default printer even though you have the receipt printer configured, you may need to do this step as well.
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Go to Administration > Workstation > Print Templates.
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Select the first template type.
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Choose the desired printer from the Force Printer Context (i.e., Default or Receipt) dropdown.
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Click Save Locally.
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Repeat for each of the other templates.
If you export your print templates, the export will contain these printer context settings as well.
How to Reconnect Hatch if You Clear Your Cookies
If you clear your browser cookies without having Hatch installed, any local settings you have stored will be lost. However, if you have Hatch installed, you should be able to reconnect to Hatch using these steps and retrieve your settings.
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Log in with a LibraryManager or LocalAdmin account.
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Create a workstation and click Use Now to log in again.
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Navigate to Administration > Workstation > Print/Storage Service (“Hatch”).
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Check all three boxes.
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Click on the Home icon.
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You will be returned to the workstation registration screen again - click Use Now to log in again.
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Your local settings should now be restored.