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6.5. Receiving Cancelled Items on Invoices

Last Updated 12/10/2024

How to Received Items that Were Cancelled by Vendor, then Shipped and Invoiced

If a vendor cancels a line item, but ends up shipping it and invoicing it anyway, you can mark the item received. However, the funds will not be paid out unless you detach and reattach the line item prior to receiving.

1. Check the line item for the title.
2. Mark the line item Received. 
3. Mark it Un-Received. This should trigger it to return to a status of On Order.
4. Click the “Detach” button for the line item.
5. Navigate to the original purchase order.
6. Select the line item. From the top level action menu, select “Link Selected Line Items to Invoice.”
7. Fill in the Provider and choose the Invoice ID from the drop-down in the pop-up box.
8. Return to the invoice (refresh if necessary).
9. Check the box for the line item. Mark it received.