1.8. How to Change the Password on your Evergreen Login Account

Last Updated 10/10/2024

Changing Your Password in the OPAC
Password Change Prompts
FAQs

Changing Your Password in the OPAC

To change your login account password, you first need to make sure you're logged out of the staff client.

From anywhere in the Evergreen staff client, go to the "hamburger" menu on the top right of the screen:
Choose "Log Out".
Next, go to your public OPAC.
Follow the My Account link in the top right.
Once your’re logged in, navigate to Preferences > Personal Information and then click on the “Change” button next to Password.
Log out and return to the staff client and log in with your updated password.

Password Change Prompts

(This functionality will come with our upgrade to Evergreen 3.13 on 11/1/24.)

If a staff member's login account password has not been changed in more than 90 days, the staff member will be required to set a new password before proceeding:

The Hint in the yellow box described the strength requirements for the login password. If the password entered does not match the complexity requirements, an error dialog box will appear:

General Staff Login Account Password Requirements

Permission Groups: Circulator, Circulation Lead, Item Cataloger, Bib Cataloger, Volunteers, Data Review
Requirement: Upper case letter, lower case letter, numeric character, and at least 8 characters.
Maximum Password Age: 90 days

Administrator Login Account Password Requirements

Permission Groups: Branch Administrator, System Administrator, Global Administrator
Requirement: Upper case letter, lower case letter, numeric character, special character and at least 8 characters
Maximum Password Age: 90 days

FAQs

I'm a SLAM. Why can't I update the password for a cataloger myself?

Catalogers can change their own passwords via the My Account link of the OPAC, but if they forget their password, accounts for both Item and Bib Catalogers must be updated by the Cardinal team. Global Admins on the Cardinal team are the only ones who can edit and save cataloger and admin accounts. If you need to make changes to a cataloger account in order to facilitate their quarterly password change, please submit a help ticket.

I forgot my original password so I can't log in to reset it.

For most users, contact your SLAM and they can edit your account and assign a new temporary password.

Catalogers or system administrators should submit a help ticket if they forget their password. We'll assign a temporary password that you can use to login and change your password.

Can I just change my password by editing my account in the Evergreen Staff Client?

For security reasons, Evergreen will not allow you to edit your own account in the Staff Client, either to update contact information or to change the password. You will need to go through the OPAC to update your account.

Do generic accounts also need to update passwords quarterly?

Yes, generic accounts used for circulation staff or reports will also be subject to the quarterly password update requirements. Only SLAMs have the ability to update these passwords, so they should associate their email address with the accounts in order to get the notifications and update the passwords when the time comes. They will also be responsible for disseminating the new generic account passwords to the staff who will be using them.

What email address should my library associate with generic accounts?

Generally, the email address for the SLAM is the best choice.

Can my library associate the SLAM with all individual staff login accounts so they can manage the passwords?

For security reasons, we recommend that each individual staff member be responsible for maintaining their own staff login account password. SLAM emails can be associated with generic, shared login accounts, but each staff member should have their own email address associated with their login account. They will receive the quarterly notifications directly and should be in charge of maintaining their own passwords.

Should passwords for patron test accounts be updated?

Yes. In order to facilitate this, please make sure you have associated an email address with the test accounts. Ideally, this should belong to the SLAM, or to the staff member who uses this account most frequently.

I do not see the Sign Up or My Account buttons when I go to the OPAC.

It's possible you are still logged in to the staff client. If you have already attempted to log out of the staff client and are still not able to login to the OPAC, try opening an incognito window and navigating to the OPAC in there.

My password is not working when I try to log into the Dev or Next environment.

Dev and Next environments are synced with the production environment on an irregular basis so updates to production will not show up immediately. This includes updates to account information, such as passwords. If you have recently changed your password and are now unable to log into Dev with that password, try your previous password in the Dev login. If you no longer remember that login, or you are still running into issues, you can submit a help ticket to get further assistance.

This page was: Helpful | Not Helpful