Welcome to the NC Cardinal Support Center. If you are a staff member at a NC Cardinal Member Library you may submit a help ticket via this portal.

Please provide as much information as you can, like barcodes, TCN, times, user names, error codes, etc. Attach any documents that may show errors or issues. This will allow us to serve you more efficiently.

Please only mark your request as Urgent if your system is down, you have complete loss of searching or circulation, or complete loss of other functionality.

Knowledge Tags


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Knowledge Book Pages Rated Most Helpful


Migration Knowledge Book ~ Questions and Answers
Administrative Manual ~ Creating a new login access account
NC Cardinal Cataloging Best Practice Standards ~ Cataloging Permission Groups Transition
Circulation ~ Clear Holds Shelf
Migration Knowledge Book ~ Timeline
Migration Knowledge Book ~ Managing Offline Transactions Video
Administrative Manual ~ Purpose of login access accounts
Administrative Manual ~ Adding secondary permission group
Administrative Manual ~ Transferring report templates
Administrative Manual ~ Transferring item templates